Terms & Conditions

Welcome to Zeesonic Group Company (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

1. Acceptance of Terms

By using our website or services, you confirm that:

• You have the legal authority to enter into a binding agreement.
• You agree to comply with these Terms and all applicable laws.

2. Our Services

Zeesonic Group Company provides professional IT, VoIP, and cybersecurity solutions, including but not limited to:

• Asterisk IP-PBX Services
  Installation, configuration, troubleshooting, and optimization of Asterisk-based telephony systems.
• Cybersecurity for Calls Services
  Protection of VoIP networks, anti-fraud measures, call encryption, and threat monitoring.
• Linux Server Security Services
  Hardening, monitoring, penetration testing, configuration, and maintenance of Linux-based servers.
• Network Security Services
  Firewall management, traffic analysis, IDS/IPS configuration, and security audits.
• Routing & Switching Calls Services
  VoIP routing, switching configuration, call flow optimization, and quality-of-service management.
• Softswitch Billing & Dial Plan Fix Services
  Billing system setup, troubleshooting, dial plan correction, and VoIP softswitch optimization.

All services are subject to written agreements or service-level contracts (SLAs) where applicable.

3. Use of Website

You agree not to:

• Engage in unlawful or disruptive activities.
• Attempt to breach or test the security of our website.
• Copy or redistribute website content without permission.

We may suspend or terminate access to users who violate these Terms.

4. Service Availability

• Services may experience interruptions due to maintenance, upgrades, or technical issues.
• We are not liable for downtime or disruptions outside our control.

5. Payment & Billing

• All services require full or partial upfront payment unless agreed otherwise in writing.
• Invoices must be paid within the timeframe stated.
• Late payments may result in service suspension or additional fees.

6. Client Responsibilities

Clients agree to:

• Provide accurate information necessary for service delivery.
• Maintain proper backups of systems unless backup services are explicitly contracted.
• Ensure compliance with local and international telecom and data laws.

7. Data Privacy & Security

• No system is 100% secure.
• We are not responsible for breaches caused by third-party platforms, client negligence, or external attacks beyond our reasonable control.
• Our privacy practices are outlined in our Privacy Policy.

8. Intellectual Property

All content on this website—including text, logo, graphics, and software—is the property of Zeesonic Group Company. You may not reproduce, distribute, or modify content without written permission.

9. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages.
• We are not responsible for financial loss, call fraud, cyberattacks, or system downtime resulting from misuse or external threats.
• Our liability for any service claim is limited to the amount paid for that specific service.

10. Third-Party Services

Some services may involve third-party tools or platforms. We are not responsible for the performance, actions, or failures of any third-party provider.

11. Termination

We may terminate or suspend services if you:

• Violate these Terms.
• Fail to make payments.
• Engage in fraudulent, harmful, or abusive behavior.

You may terminate services in accordance with your specific service agreement.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Your continued use of our website or services constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of Malaysia. Disputes shall be resolved in the courts of that jurisdiction.

14. Contact Information

For questions or concerns regarding these Terms, you may contact us at: Zeesonic Group Company.